Privacy Policy

Effective Date: June 17, 2026

1. Introduction

Norman Tool, Inc. (“Norman Tool,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at normantool.com and make use of the features available on it, including our online shop, contact forms, product registration, and technical support resources. Please read this policy carefully. If you do not agree with its terms, please discontinue use of the site.

2. Information We Collect

Information You Provide Directly

We collect personal information you voluntarily submit through our website forms, which are powered by Gravity Forms. This includes:

• Contact Form: Your name, email address, company name, and phone number, along with any questions or comments you provide.
• eNewsletter Signup: Your name and email address when you opt in to receive our marketing communications.
• Product Registration: Your name, company name, email address, phone number, product model or part number, serial number or lot number, purchase source, and price paid.
• Shop Orders: Your name, billing and shipping address, email address, phone number, and order details when you purchase parts or accessories through our online store.

Information Collected Automatically

When you visit our website, certain technical information may be collected automatically, including your IP address, browser type, operating system, referring URLs, pages viewed, and time spent on pages. This information is used for website operation and security purposes.

Cookies and Similar Technologies

Our website uses cookies — small data files stored on your device — to support core site functionality. WooCommerce uses cookies to maintain your shopping cart session and remember your preferences. The Stripe payment gateway may set cookies in connection with payment processing. You may control cookie settings through your browser; however, disabling certain cookies may affect site functionality such as the shopping cart.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries and provide customer service.
• To process and fulfill orders placed through our online shop.
• To register your Norman Tool product and maintain warranty and quality records tied to serial numbers and lot numbers.
• To send you our eNewsletter if you have opted in. We limit marketing emails to an average of less than once per month.
• To improve our website, products, and services.
• To detect and prevent spam or fraudulent form submissions (our forms use a honeypot technique for spam protection).
• To fulfill legal and regulatory obligations.

4. Payment Processing

Online purchases made through our shop are processed by Stripe, a third-party payment gateway. When you complete a purchase, your payment card information is submitted directly to Stripe and is not stored on our servers. Stripe’s use of your data is governed by the Stripe Privacy Policy. Norman Tool does not have access to your full card number.

5. Third-Party Services and Integrations

Our website integrates with several third-party services that may collect or process data independently:

YouTube. Our Technical Support page embeds videos hosted by YouTube (Google LLC). When you view these embedded videos, YouTube may collect information in accordance with Google’s Privacy Policy, including setting cookies on your device. We encourage you to review Google’s Privacy Policy.

LinkedIn. Our website links to our LinkedIn company page. If you visit our LinkedIn page, LinkedIn’s privacy practices apply. We do not receive personal data from LinkedIn simply because of this link.

Stripe. As described above, payment data is handled by Stripe.

Gravity Forms. All contact, product registration, and newsletter signup forms are powered by Gravity Forms. Form submission data is stored on our secure WordPress installation and is accessible only to authorized Norman Tool personnel.

6. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

• Service Providers: With trusted vendors who assist in operating our website and business (such as our web hosting provider and payment processor), solely as necessary to provide their services to us.
• Distributors: If you request information about a distributor in your region, we may facilitate a connection; you will be informed before any such sharing occurs.
• Legal Requirements: If required by law, court order, or governmental authority, or to protect the rights, property, or safety of Norman Tool, our customers, or others.

7. Data Retention

We retain personal information for as long as necessary to fulfill the purposes for which it was collected, including maintaining warranty records associated with product serial numbers and lot numbers, processing ongoing orders, and complying with applicable legal obligations. You may request deletion of your data as described in Section 9.

8. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. Our website is hosted on a secure server, and online transactions are encrypted via SSL/TLS. Our online shop and payment processing through Stripe are designed to industry-standard security practices. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. Your Rights and Choices

Depending on your location, you may have the right to:

• Access the personal information we hold about you.
• Correct inaccurate or incomplete information.
• Delete your personal information, subject to certain legal or contractual limitations (such as warranty record-keeping obligations).
• Opt out of marketing emails at any time by clicking the unsubscribe link in any email we send or by contacting us directly.

To exercise any of these rights, please contact us using the information in Section 11.

10. Children’s Privacy

Our website and products are intended for business and professional use. We do not knowingly collect personal information from children under the age of 13. If you believe we have inadvertently collected such information, please contact us and we will promptly delete it.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact us:

Norman Tool, Inc.
15441 Old State Road Evansville, IN 47725
Phone: 812.867.3496
Website: normantool.com/contact

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Effective Date” at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information. Continued use of the website after any changes constitutes acceptance of the updated policy.