FAQs
We strive to answer all your questions. Please find the common questions below.
FAQs
How do I set up my tester properly?
Set up is designed to be easy. However, there can be a few common mistakes. Your owner’s manual should help, or if you prefer, just contact us and we can always help, usually through a simple email.
How do I operate your equipment?
Each tester is provided with an operation manual. We also have instructional and demonstration videos for some of our equipment that can viewed on our Technical Support page. For additi onal questions always feel free to contact us for any further questions.
How do I ensure my RCA Abrader is calibrated?
Each RCA tester is calibrated at the factory to ensure proper operation and test results. We recommend using a Specimen Kit available on our Accessories Page . This kit is to be used periodically to ensure the tester is operating within a proper calibration range. Annual calibration services by Norman Tool and some select distributors are available as well.
How do I correlate RCA Abrader cycle counts to finger presses?
There is not a direct correlation due to the differences in the conditions of what a normal finger press may be. However, a correlation test can be made by using a Motion-Pro contact tester. The Motion-Pro tester along with a simulated finger and abrasive cloth can be used to simulate a finger motion and abrasion. The Motion-Pro can then abrade to a wear-through condition of the coating for an estimated finger cycle wear through rate. Then, an RCA abrader test can be made to create the same abrasion. The results can be correlated for those set of conditions of the Finger Press to an RCA abrasion cycle. The RCA can then be used as an accelerated test which data can be obtained much faster.
How do I calibrate my RCA abrader?
When the specimen kit process is used and it is determined that your tester is performing differently than expected, the best method of calibration is to ship the tester to Norman Tool for factory calibration. However, you can contact us for a distributor in your location. Some distributors are set up to be able to perform calibration services for you.
How do I know I have a certified Norman Tool Tester?
Visit our Product Registration page and submit the form on our product registration page. We will respond with the results of your certification. You can do this for new equipment, used equipment, and the RCA Wear paper lot numbers as well.
Where should I purchase abrasion wear paper?
You can purchase paper through our online store or through our distributors. Please contact us for a distributors list.